Tuesday, June 7, 2011

Message body is blank for the Emails moved by rules to the PST

When Outlook 2007 rules have moved HTML/RTF Emails to the personal folder, the message body strips off. In Unicode mode PST these rules do not work at all and gives error "Cannot move to the "name of the PST" personal folder"

-Create new Outlook Profile

-Check Outlook is in unicode mode now with the below steps:
Clicked on Tools ---Account Settings---Change--More Settings---Advanced tab---Mailbox Mode should be unicode
-Create new Personal Folders for unicode and then set up the rules.

Issue occured because Outlook 2007 was running in non-unicode mode and user had ANSI PSTs. In ANSI PST if HTML/RTF Emails are moved by the rules then the message body strips off. Another issue can be with the unicode mode PST running with non-unicode mode mailbox.


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